Which process improvement project will be most effective in improving patient satisfaction?

Rounding on each patient hourly. Hourly rounding is an evidence-based method of increasing patient satisfaction. Administering medications within a stricter timeframe may be impractical and has not been shown to increase patient satisfaction. Providing each patient with the opportunity to bathe daily is a basic standard of care, not a patient satisfaction improvement. Assessing each patient’s pain level hourly has been shown to increase patient satisfaction; assessing pain every four hours is a longer timeframe and has not been shown to increase patient satisfaction levels.

Which process improvement project will be most effective in impro...

Category: Management of Care
Difficulty: 7

Topics: Communication & Documentation Delegation, Prioritization and Leadership Health Care Ethics, Law, and Policy Health Care Quality Health Promotion

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