Which process improvement project will be most effective in improving patient satisfaction?

Rounding on each patient hourly. Hourly rounding is an evidence-based method of increasing patient satisfaction. Administering medications within a stricter timeframe may be impractical and has not been shown to increase patient satisfaction. Providing each patient with the opportunity to bathe daily is a basic standard of care, not a patient satisfaction improvement. Assessing each patient’s pain level hourly has been shown to increase patient satisfaction; assessing pain every four hours is a longer timeframe and has not been shown to increase patient satisfaction levels.

Which process improvement project will be most effective in impro...

Category: Management of Care
Difficulty: 7

Topics: Communication & Documentation Delegation, Prioritization and Leadership Health Care Ethics, Law, and Policy Health Care Quality Health Promotion

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A baby is born precipitously to a mother who did not have prenatal care. The neonate requires only the initial steps of resuscitation but is found to have a bilateral cleft lip and palate. Review the patient’s assessment here: Position at rest: Complete flexion Square window: 0° Arm recoil: 75° Popliteal angle: 80° Scarf sign: Elbow does not cross midline Heel to ear: Foot does not reach the umbilicus Skin: No veins visible, cracking of skin at joints, dry Lanugo: Mostly bald skin Plantar surface: Creases over entire sole Breast: 4 mm bud with raised areola Ear: Formed pinna with instant recoil Genitals: Descended testes bilaterally, rugae over entire scrotum For which referrals does the nurse advocate for the baby prior to discharge? Select all that apply.

Question Type: Multiple Choice - Select All
Difficulty: 8

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Question Type: Multiple Choice - Select One
Difficulty: 3

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Question Type: Multiple Choice - Select One
Difficulty: 6

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