The nurse is conducting a detailed medical history interview. Which communication techniques demonstrate effective therapeutic communication skills? Select all that apply.

The 22-year-old patient presented 6 weeks ago to the clinic to request a consultation for rhinoplasty. He reports his unsightly nose ruined his most recent relationship because his girlfriend would not stop staring at it; he has missed work due to embarrassment and has started to use makeup to make it look smaller. Upon assessment, the nose appears normal and proportional to his face. Psychoeducation was started and the patient has been compliant. However, he reports minimal improvement in his perception. The nurse advocates for which treatment next?  

The nurse caring for a dying patient of the Buddhist faith approaches the charge nurse in distress to state, “My patient is going to die at any time and the family is nowhere near him. I’m not sure what to do to ensure he is not alone as he passes.” Which response by the charge nurse is most appropriate?