The patient presents to the urgent care clinic complaining of eye...

The patient presents to the urgent care clinic complaining of eye pain and feeling like there’s a foreign object in the eye. The provider examines the patient and orders a 500 mL irrigation of sterile saline. After warming the solution to 37°C and positioning the patient, the nurse begins to administer the irrigation. The patient cries out in pain and jerks away from the nurse. Which response by the nurse is most appropriate?

“Perhaps the solution isn’t warm enough. I’ll warm it more.”

“I will have the provider come reexamine you; there may be a residual foreign object.”

“I’m so sorry it hurts. Unfortunately, it is going to hurt until we can wash out whatever is in your eye.”

“I know it’s difficult to hold your eye open. I will ask one of my colleagues to help you hold your eye open.”

Category: Basic Care and Comfort
Difficulty: 8

Topics: Communication & Documentation HEENT Routes of Administration

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